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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
" _) {) I n3 c$ @2 V
" y5 h4 N$ L0 ~ N【会员论坛ID】：iwatch- w+ J2 P% r. f
【咨询公司】： 头头
1 Y* N( Q; k \5 m【咨询内容】：" R& k' M3 O% j, Q R1 J
) B8 Z' Z4 R7 `* R% C8 _& q/ e
昨天在你家注册了个账号，今天参加活动存了1018。
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中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
: Y `7 `6 k) p5 ~2 j6 x难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
% Z4 M/ c( x- l. @4 C) {+ ~# m
到现在还没回复我的资金的去向，真有这么难？
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帮我追问一下，我转的两笔款去哪里了~ （附截图） x+ ^- q0 U: \% `, ?
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! _6 \' H1 V& i/ T- |6 W+ B) y谢谢~
/ `" F$ T* j" G* y6 f下午就找了在线客服，一直没能解决，好像很难一样？
, Y2 I$ g7 `" O2 B- }6 x8 [这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
9 z6 ?6 O+ U% j3 K# B, Q |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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3 H {, d1 O; [$ I5 I" O4 @- c% S现在已经在提款审核中，但是还是没有得到任何解释。
/ ~% \, H( \; n9 O# F- S1 H如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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( m1 r+ A% `' O$ @( |4 k
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.55 a i/ D2 }/ ]6 a) Y: O! y
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
6 e+ @( [/ V$ `% r7 h6 K当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
4 r/ j; Z9 C1 I& p- R* h2 m; e0 ?+ p; h) a- M1 d
这个问题绝对不是这 ...
" i: Y! @; e5 T& x# N" ~# U7 u您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。* s- c4 l! n- r$ L# O, M$ A* _; A
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
/ R. l0 q0 z# l# m按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。& v: @' U, j7 g8 r0 Q& K8 b
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
( Z% @1 j& s7 z虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。6 w# b+ m3 |8 M7 D. L& n
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当前离线
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; [6 a; }9 K7 l/ M8 v8 t9 ]$ }资金到账了，在线客服真的很不给力。
$ x8 d; J8 B+ s" ~# a3 F就评一般吧。 |
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