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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
3 a- O; @; g2 [+ `: q( s9 |" m
' r$ k3 h* m6 U【会员论坛ID】：huarenh2 z" D! M( z2 S9 x4 _# n! V9 y9 U/ c
【咨询公司】：12BET w) F; b6 `) E1 @* F2 Z9 z* m }# u& U; Z/ [
【公司账号绑定】：已绑定) A! N; I! ^: T. ^1 L, Z# b
【咨询内容】：
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3 |) \! p8 N7 G8 F 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……) y$ L6 E( \/ b. @! v' I
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 - L" n- U$ z. C9 u& T5 p0 |. `) R% q$ k
9 j! |! |. a7 e& b: S& y问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
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3 x% J* D1 p1 G) P8 J跟进情况更新：; K9 f* D7 c( B& W7 U0 U
5 J( r/ D8 h, F) W9 T2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询! O, w3 g5 A1 q `" j* R
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
5 U3 B) d* S# n+ R8 ~) z; a( P2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号+ }) {# U! _. B: L5 {3 L
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评; Z) y7 _3 T. Y+ l% |3 w
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评价说明：2 r' [1 Z7 o. W) a0 o4 r
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
K7 a' T g5 H# N! `, |2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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天策币:
活跃币:
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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; M9 G( K5 A' s$ L( k1 j1 W3 i没有联系我…… k/ j# V" g# a" F! M+ e
第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
本月在线: 0 分钟
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6 q$ ~( h, z" @& r- ]1 }" o好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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. A: \7 w3 U0 g( a1 t& }1 U楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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