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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 4 x; N9 l- c1 f: P7 q1 I
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【会员论坛ID】：huarenh, l; K) B* y+ H8 v
【咨询公司】：12BET# H# y' Y/ K2 {( V L$ U
【公司账号绑定】：已绑定: _7 q$ B5 Q9 D
【咨询内容】： 7 A \& u4 D9 C( |
+ @+ W, D: S" r; e
10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
+ {0 y/ ~+ e8 f9 z0 r9 Y 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 3 Y1 t9 D- J% a' [4 P. T3 ~" E: ^
: A0 Y3 {- m$ x, s2 z问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
& V( f/ d- c: y2 Y* I-----------------------------------------------------------------------------------------------------------------------9 ~% s; p+ M3 H% S
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跟进情况更新：
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i: n! [4 i7 e k! I$ L9 A. f2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
% X& u/ o* M7 @; Z' V- W& ?2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
. k0 q5 I& S" `% e8 Y; p2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
# s* ^+ ]/ c) M! y) }/ q E2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评2 h( K) V( q/ V" B3 [+ h, X
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评价说明：# q P$ J E2 P/ l4 T2 u/ D
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
, v! W; ] ~5 a0 S$ f2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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没有联系我……6 L+ q7 L9 h' M
第二次邮件复了，钱退回到账号了 |
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当前离线
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8 ]) F9 F( @8 B' {" X好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
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本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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