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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo5 l, |+ \% g+ _" A
【咨询公司】：E世博
) |: s! _! @, j. S8 `& n! d) P3 e【公司账号绑定】：已绑定2 d4 ?5 _, X# l# g% A5 J2 K
【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。7 k% h- @) @" Z& b! ?0 P$ a
咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。7 x4 J/ O9 D" R- u8 q$ c; x
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。* _! g4 j, o' u" Q! {: F) Z8 o" J
对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。 X2 z; h) J! h; Z: h7 Y
另外，建议提升网站安全措施，否则让人很不放心。
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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哥哥您好
" G4 `! W8 M7 C0 Be妹已将您的状况回报给相关单位了！
( M5 W% z$ J+ _- ^; ?; r: J% \请哥哥放心，公司会尽快协助您的问题的～
* h2 C/ k/ `+ ]& _由于妹妹权力有限，无法了解详细原因 :(
' h( g F: J" G2 D3 Y如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 " ]" V8 y' y& L/ r% S9 c
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
2 t( ]) t! ^# L2 P1 D--------------------------------------------------------------------------------------------------------------------
P. q* P* G9 E9 }# ?跟进情况更新：
; c9 G# { r/ T/ {2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服0 D# R) v0 g. r( u. ^9 r5 a
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。$ B9 Q+ Q. t/ w$ u% |
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价% h2 s z0 `" I E8 M0 Z* U2 y
2022-10-27 14:24 【会员评价】—— 中评
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评价说明：
3 @! H" n( H! ~2 ~( m) N1 k1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理6 U6 B4 h0 p+ p7 Z
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。" h5 a; |% ~3 r& f
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