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[lastpost] => 2815029 会员lantianyun请求帮助解决易仔冻结账号和黑1923元的问题 1773661243 lantianyun
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 7 ]! Q I- J7 W4 U7 c* t8 V
4 P* D2 {- y. Z) v【会员论坛ID】：huarenh
: n% x4 F% c# t8 U" E$ ]" C1 ~【咨询公司】：12BET
$ p* o: J4 r) X3 e: V: L# l【公司账号绑定】：已绑定8 u, w# ^+ I H- U: z
【咨询内容】：
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( o/ s! h' _9 W& B 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
7 p; O: R8 v, p. m) N 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。! F3 u( T6 e; O3 f: S1 S
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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2 z- H. x( ~ @. `# P问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
3 K: r8 q, O- D8 B0 @3 m-----------------------------------------------------------------------------------------------------------------------
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0 Q: @4 Y$ n2 b& m+ v! k3 g( P; ]( R跟进情况更新：
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询& G. t4 Q2 c; M! t! h
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
f+ ~0 D! d5 P" P% j; \$ j& m: s2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号2 Z, F5 E/ y- z( c, P1 u& B
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评( C g' `' O T- I1 t7 |. G, i: h% p
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评价说明：
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' z1 o: A6 O# K5 d1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理 u: a9 R$ Z: E1 x+ N+ `0 ?
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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没有联系我……( z7 m- V! f$ d) ~7 Q
第二次邮件复了，钱退回到账号了 |
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当前离线
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) H! j& f5 q+ U7 z1 Z2 O好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）, ?' p: R% y* t5 r4 z) R8 O
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