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会员tianxinying咨询鸿运国际公司无法提款事宜
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本帖最后由 tianxinying 于 2017-4-18 19:11 编辑 1 Y8 B) D3 L E3 g
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【会员论坛ID】：tianxinying 【咨询公司】：鸿运国际 【咨询内容】：5万本金，盈利到22万多，普通会员单日最高提款19万。提交提款申请后，没人理会，客服让邮件联系风控，风控根本不回复 发了2次邮件也没用。 下面是交涉过程： 到底审核多久？客服不知道，风控不回复邮件。请论坛处理。 客服回复： 霏霏 - 鸿运国际娱乐城 22:07:23 您好！经查询您的账号被我们风控部门随机抽取为安全审核，如果有任何疑问，您可以发送邮件至我们风控部门进行查询，邮箱地址是[email protected] 谢谢 发送邮件 用户tianxinyin，取款19万，还是未审核0 n3 m& d* k6 c7 ?( ]3 D( P
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时 间：2017年4月15日(星期六) 晚上10:12 | [url=][/url][url=][/url][url=][/url][url=][/url][url=][/url] | | % g5 |! _6 s: A8 n9 K! `0 a3 ?
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多久才能审核完？客服让我联系你们。0 F* V: A! s. \( M
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4月15日至今，客服都是这样回复的
4 f$ U6 _( k7 c! v: m田新营 17:00:553 w: B0 C% Q. i. e G9 @% O' x
没有回复呀, U2 z* C" ]! ~, |+ K8 s( P
霏霏 - 鸿运国际娱乐城 17:01:27
1 E' `% |5 I& ~. S亲 这个我们客服无权处理，请您耐心等待风控的审核哦，审核结束之后会邮件通知您的哦 谢谢
8 |6 W$ C* c5 f0 U田新营 17:02:14% X% a8 Q$ q/ l$ ^: {
风控可以聊天吗？. y; ?5 O! I1 n
田新营 17:02:38
% Y, l+ l7 Z3 f3 h等回复要多久？ y6 P3 ~' q4 v
霏霏 - 鸿运国际娱乐城 17:02:41
( }+ S/ P6 b- E8 W不可以的 唯一的方式就是发送邮件进行咨询哦 谢谢
5 x* W4 {5 S% [2 a田新营 18:23:20
& v- a9 [, p9 D多久结束？作为公司客服，不知道公司审核流程吗？
; e$ f t. |8 s; \7 k; S霏霏 - 鸿运国际娱乐城 18:23:57& e/ _& W: T9 ~" F0 I
您好，安全审核问题我们客服不处理，请您耐心等待风控部门的审核哦 谢谢
( i. E/ ^9 R( c! ?: m田新营 18:24:31# y. x# m6 k! Z2 v
风控到底是谁？我电话他。
9 o& r5 r8 d7 W0 v+ F. p' l. @霏霏 - 鸿运国际娱乐城 18:24:55
+ I1 [- K4 I4 V* o& H唯一的方式就是邮件进行联系哦，邮件地址为 [email protected]4 o, U3 q2 R1 B, b0 C; H) V8 a( [
田新营 18:25:34
* S8 _: r9 A" Q: g7 w: g你们公司太垃圾了吧？这么敷衍客户; F# O; S" W. @' ^7 A# y6 \
霏霏 - 鸿运国际娱乐城 18:26:14
; J' \2 u" w& H- m4 Q您好，安全审核请您耐心等待风控部门的审核哦 谢谢
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我每天都来问" B ^ u5 F3 X& g, b, r4 ]" A
田新营 18:36:06
% r2 D8 B1 c2 ]/ O( E' v0 T O你们老板呢？或你们的监管部门+ J3 {: A: A% j1 m- q5 C0 D
霏霏 - 鸿运国际娱乐城 18:36:23
& B9 N& ?- v" W6 e S6 i: ^我们客服不处理安全审核问题，唯一的方式就是请您联系风控部门进行咨询哦 谢谢
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你这个是属于公司纠纷范畴。论坛的咨询区不受理纠纷申诉的，暂时无法为你提供更多帮助。建议你前往查看纠纷申诉区按照规则发帖。此贴关闭处理 |
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既然客服有解答你，让你发邮件咨询，那你就按他说的 看审核结果是什么，既然已经回答你不出款的原因了，剩下的内容就属于纠纷范畴，如果你符合纠纷区申诉的条件，可以去纠纷区发帖，如果不满足的话， 请你耐心等待对方风控部门的审核结果 |
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