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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走- V) U( D9 w" a' J" i* L! f
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
4 o9 P! B2 U$ p0 D最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,/ m1 q9 r8 W" f  |7 s% v
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,9 M6 V9 x! g' P4 W: w6 G  \
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关于掉单,论坛也有过不少帖子
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有出来吐槽的
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有出来骂人的
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! a/ n1 G7 o! ^+ \& a  d. y有哭成泪人的. s9 ]. t' f9 {" I0 \% A
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. U  X1 b# z% u8 V总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,6 e2 U' n2 o" Z, @& p9 X1 ?9 J
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!6 \0 a( g' d+ I' F1 d6 m

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* b7 R( I* c/ g1 P因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。! b0 ~" C  i  _" o% E
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,2 |0 r8 Z$ q5 [% H3 V( n- q

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" X" N0 E* _$ q; a" k# L接着,公司站出来了:让我想一想静静,,,. k7 Z# [) Z$ b. ]3 _% K) I

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,5 M2 O6 L* z( n6 |6 M# T4 B

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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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2 b4 J& x/ A9 {0 n& O* |4 ]" c根源在哪里?8 A5 x8 |7 R7 s8 Q' ]  ?% W
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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$ h" w1 f/ F/ P3 J, r8 T7 L客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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6 `' x" f; Y' o客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?" w0 Z, a* ~0 w# u% M
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9 O/ o  k$ v( h' V. J! a联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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5 M$ X7 }! J0 _5 I3 P有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?3 r/ h1 W1 i$ x( Y3 }1 a

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还有太多太多,,,
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7 i8 S4 X& o' X. f0 @! l" Y矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,+ @% G8 e0 W  L3 R! ]

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% B# F% \& Z2 ^: u打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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' Y* w) e1 @. p% a: k" \但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,$ Y! B3 M. r" B- ~# _" \

$ i7 t7 b$ o0 p5 z+ k9 w% D$ z2017   向那些7 M* G6 V8 H6 q' G, M5 Y
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; ~  `* s0 i- H陪着你笑陪着哭8 L. H& l. }$ s2 C$ V  E: K) q
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! c3 e( Q; Z% v$ s陪着诉苦陪吵闹
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0 h3 e" A+ j7 |$ h陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!; F2 g! V6 ]; u$ ?5 K8 p" e7 \
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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