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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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$ M4 W$ D, p8 w& l# x8 j" _+ X- M【会员论坛ID】：zetia
# k0 }+ s1 M! P- ^【咨询公司】：热博RB88# i( ]' t, a# N$ m, }- V, s
【公司账号绑定】：已绑定
% t* X5 F/ R" I1 F9 |( f5 u! u5 Z【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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【事件描述】
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: V8 i; W4 i: C1 @: V0 k7 D& y欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。5 l* q5 w8 [% o5 J4 t
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【相关图片】：见描述正文1 \1 X* z; w3 F( X6 W( S6 y
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4 H3 K' R. C8 J热博处理提款数据图片： D* n# j1 x5 y6 J+ i( H$ s' _
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+ j3 `: d4 {+ F客服聊天数据：) j0 t* B: c6 {1 _+ V7 v( w
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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9 r( y5 n! Z4 V4 E正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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9 X Z" _. o) y. t9 {) Y6 a& ~# |这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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. {" w& U% i) ~4 J2 O$ e
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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M/ a1 c0 A$ K8 {+ Y; ]
明白的，我已经联络了客服，你这稍安无照 |
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. Q s: @' F$ V2 F0 u$ U1 ?
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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. s# t3 u. a8 j) _7 @' {7 [哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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6 d; U9 L: X) ~9 f+ b
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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3 }9 ]$ P' X- N# a( i R0 t6 l
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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/ E; k8 |$ V* ]$ N' i
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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