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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 / \1 Y4 U* u. y- n* u; x9 r
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【会员论坛ID】：zetia4 p9 F. b# L0 N! P
【咨询公司】：热博RB88
, o* A: }6 m3 G+ z4 j: ]【公司账号绑定】：已绑定* ]0 t, ?, |. V: c& w& a/ G
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。( O8 f$ _! a' j, R
, d4 R8 A& g. C3 E$ C1 i$ {- e9 j【事件描述】
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. Z8 A! X5 @1 D1 d! Z3 U r欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
( B# q$ Q. Z6 _ K& N, a9 Q1 i
8 u# ]+ T2 B2 D& s9 B7 N- T【相关图片】：见描述正文8 y# }$ i2 y. S( a8 `* o6 {
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$ P# j i. T$ e3 K" y存款及下注图片：8 B: E6 A3 f4 X) J, R
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热博处理提款数据图片：" ]( E8 E) u0 Q2 H
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& q8 A, y" V4 u6 k客服聊天数据：9 e N- t1 s2 H' z5 ]
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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" t1 h: i" x8 R0 \0 _正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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. l# t( Q8 W0 M9 P9 o
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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; H0 t4 r- |5 O是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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1 U _% t6 A, v- {/ e
明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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8 D0 f& T& F7 U# j5 K+ D哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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3 n% I* }! T4 k& ^$ e q3 B哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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) j& ^% }. V; W
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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: Z0 P( H, d. X) ]; m" d; U0 d/ m
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
1 L7 z$ Q# f; A" H0 _* @( ~' i. X& I$ ]! L0 L* ]
哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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