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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
3 M X0 r, X4 F4 x; v/ Y6 V- Z- _4 T/ v# I1 d2 i, L
【会员论坛ID】：iwatch) { |9 T1 D: _ m# G+ w: m
【咨询公司】： 头头, _" H$ V: N5 C2 l7 v& x8 W
【咨询内容】：1 N% B& E4 `; d" l5 j8 ~3 @
- f# A+ V0 g) ~" F! L& O; x昨天在你家注册了个账号，今天参加活动存了1018。' G4 ^$ f) C. L! G2 r8 T
2 s `# f0 `9 i6 B3 e+ P4 V0 z中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
. h6 o5 [/ A+ l# i( E难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
" x' q* w0 W* U! I6 F( O3 i# b% ^
6 n( [( c2 M" e7 Q7 @& q% f2 O* Q. I到现在还没回复我的资金的去向，真有这么难？7 r8 I1 W( h' X, M; e- ?$ r- r3 P9 p
! S0 h3 @1 r. @帮我追问一下，我转的两笔款去哪里了~ （附截图）" V4 A& [ F( W
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' i6 g; T. i8 m' b; X& B, P/ r
谢谢~
8 Q# K) y8 e+ I下午就找了在线客服，一直没能解决，好像很难一样？
! X0 `) M# J; Z. Y这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。4 @$ a, s9 B* ]3 f8 _* y
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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' X" L; p1 ~4 d现在已经在提款审核中，但是还是没有得到任何解释。1 l1 ~( p7 \) u9 p# ?
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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* P! N# [7 R6 @- W! Z- Q当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5- j: Y, u& G: e' K
0 p5 v) Z) {) U" l- L! M% ?这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
4 D9 C: h# C! a& W R; [. w9 x+ Q' Z U5 x6 I: b" p8 H
只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
0 q6 c. U( c, p" l7 k+ `3 X$ T当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5# x3 @! [5 e: V$ f7 C
- R0 g5 {% H3 P这个问题绝对不是这 ...
4 e& p+ G; }2 q7 w, z. Q9 K您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。; {; }" P& i3 B. I( S
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，6 _% o3 S6 q9 o; R6 Z M
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。& r0 l3 u. |$ ?$ p$ g( `
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
- _6 H; T& N$ E虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
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6 M& C5 T0 d2 O) m) `
资金到账了，在线客服真的很不给力。. k5 z- U: b. B2 b2 ?6 \
就评一般吧。 |
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