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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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8 l% k: h7 p& M, P7 o【会员论坛ID】：iwatch- q+ m. F5 l/ q& S1 a6 V% M; v
【咨询公司】： 头头
' ]& n( r4 S& _9 |# B) Y, b【咨询内容】：
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2 Q- O, ~6 r+ ?% M- A$ q" b3 M3 h昨天在你家注册了个账号，今天参加活动存了1018。
# Q4 S) m3 i/ D6 v/ z
+ Q0 _% _- @: f6 m. h5 S) P5 Y中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。( l6 `" l9 L8 b
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
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+ _; k+ g' j( z到现在还没回复我的资金的去向，真有这么难？
0 J5 \- C5 c2 F* u w3 ^0 W+ `* A7 v- F; k1 N. m. `0 E, j5 W( y
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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1 S7 V& s. s/ A9 k" f' `- w# N
谢谢~
+ |7 ^, K8 E% e6 r8 b下午就找了在线客服，一直没能解决，好像很难一样？1 [0 T8 o! e0 y" l2 L1 @# N! J
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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- B: z0 _7 @" z. l% l+ T* Q4 c
现在已经在提款审核中，但是还是没有得到任何解释。
" \* N5 T! z7 J" x& s6 Q' N如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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1 {# p9 g; }( H& Z( d当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5$ L8 @5 w( V* P: Q1 K% K8 i0 z
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。2 Y- q8 r7 j6 m
( ~9 ?3 J4 r; x# M7 x" i只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
% b$ ^( ~ Z' B: J# R0 g7 i. A" [当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.58 I5 Z7 F3 @- A, j2 a9 R }" z8 U
R9 r3 H, K7 T4 k) B: H这个问题绝对不是这 ...
; F! s6 m1 O9 q3 P* V您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。4 a3 [2 e; b# B2 ~
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
[0 D7 |2 s. D0 Q8 n7 k按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。6 i( q* k4 P: B/ {
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。0 `0 \3 V5 N& s% I
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
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t6 }) B E+ c* U* p. T. B5 i c
资金到账了，在线客服真的很不给力。0 Y! c* }: [9 V9 s, @ L
就评一般吧。 |
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