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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
5 Y! A9 W. F& g2 j6 l2 z; W k7 A1 d6 i
【会员论坛ID】：iwatch4 j* j$ G$ y: V6 V( U5 Y9 |
【咨询公司】： 头头
+ v; l2 J! {1 m- t9 i% E+ x: G4 y【咨询内容】：
! H7 C& R v7 E! R! n0 ^6 {1 _, J8 Q. e% u
昨天在你家注册了个账号，今天参加活动存了1018。4 M! e6 ?/ Q/ \3 O% i. r- n
# {1 W$ N2 M; L# L* R( V
中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
5 n) d0 k8 r7 o" _6 M- H难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
+ S) C K& r& f. y# w' d1 N' [0 M; m0 p
到现在还没回复我的资金的去向，真有这么难？/ H8 _; C- n1 A/ i. l) ~3 J. @# j
' N+ g# v4 o7 J' m$ y5 G帮我追问一下，我转的两笔款去哪里了~ （附截图）9 j. ^0 X8 Q3 ?! T5 k6 Q1 n5 Y
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' C, X1 T% o0 U J. [1 b谢谢~
& }5 m" I1 T# u- ]下午就找了在线客服，一直没能解决，好像很难一样？
# G; `/ x# r0 z5 ~这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
# }& A* _0 {( g# Y3 }5 f1 Q# \* |5 K |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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% J; f& \ y+ }- E% p3 x. a1 d' w
现在已经在提款审核中，但是还是没有得到任何解释。
' m% U1 \( |5 ~# p如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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# @& {0 t8 q" N7 ~当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
A0 j' M6 a" T0 X% I6 y X( h' @3 G/ L* |! X
这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。1 C" Q% Q3 j! x
2 c3 w/ \+ ^' u; i只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
1 O" U) S6 {- u; I当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
* E( C/ _0 ?' }4 ?2 A# ^9 h7 n. X* f/ p1 ~
这个问题绝对不是这 ...
6 a) _ ]8 y U8 p- M& z$ F您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。* V# z1 a/ V- I0 Z
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
) }7 P. ~8 r8 v$ i8 n P( P按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
4 Y- \3 K/ j! g7 a( m* l* U& O6 u虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
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资金到账了，在线客服真的很不给力。
! T1 L4 B; t* a% s5 m: Z就评一般吧。 |
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