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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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: B I4 i2 E$ [+ M5 w2 V【会员论坛ID】：zetia
' j0 y4 j9 J4 E, F! A+ y8 O! E【咨询公司】：热博RB88, Y* x; X0 v! @5 ~1 e$ y" P
【公司账号绑定】：已绑定' C5 y# _1 h |5 t
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。' m! d' w$ P: p2 {, V" f
; V( g6 V) T: @! e- D# F9 [【事件描述】6 R* k5 o+ L* S: b) _0 q
1 s e; U) z0 [, R欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。* e; n p( o; T+ f& m1 W
- C; D$ T4 y" |" {) T4 ]) ]【相关图片】：见描述正文
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8 h8 X. H7 K! J7 B6 x9 y! c热博处理提款数据图片：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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; e; a, ~( C# Q9 g, s# @5 [* U正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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9 u( G$ i& {7 Q/ B1 @( J
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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! }# H1 y7 R: y v8 g+ i是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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# t- y* h E/ m, m0 T4 ?明白的，我已经联络了客服，你这稍安无照 |
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4 _# e& w/ O# j$ G! A8 v* b
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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# Z. R0 T# g6 a1 g
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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" I6 O6 X, g, ]! u* E7 Z+ @4 o哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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' L" f. Q0 t7 C3 n! Q
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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% u7 u# Q6 W8 J$ r, ~9 d2 v$ K. ^: E明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
" K1 I9 a7 w1 \1 ^7 r8 H t; k& w0 I- {: l4 a4 v
哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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