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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 9 W) J4 I6 l1 U' G9 z L2 q3 g
$ K6 q$ Z5 Y! d: Q& b【会员论坛ID】：zetia
# B7 k3 d+ i, a# Q【咨询公司】：热博RB88( g7 c: u+ M& @( _) u: o
【公司账号绑定】：已绑定/ e" H/ y R. o
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。& _/ i2 u' L/ [- Y, @# @
, Z% g& [9 P2 _6 B+ K0 O3 L【事件描述】
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5 `9 X6 Y3 l/ x0 X/ e欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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【相关图片】：见描述正文9 ^: y- r9 c+ n0 S6 T
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4 ^& K6 d( n! [2 l" ~; m; ^存款及下注图片：" Y& Z2 \3 _- ^ S3 J
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热博处理提款数据图片：2 l! D5 |# v- K9 `6 t
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$ n4 J9 \" _& n7 A8 Z& p; L客服聊天数据：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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$ {2 `1 y6 B2 Z( j正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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, s8 Q- l* Y/ x7 T9 C2 ^( v' `这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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0 ]) l) e) r; k2 V6 L: E
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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+ o9 M* A& F$ j9 ?明白的，我已经联络了客服，你这稍安无照 |
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6 f4 y/ D5 a/ X7 `5 ]4 O0 \, x麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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% J: e8 {! V1 I, ?1 Z哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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/ E+ m1 {$ f, ~哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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~& V3 s8 S' E# Z; n& {, ~9 n我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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* v. ^, j3 F. H' M明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 ' J* U7 Y$ {. F2 w# G$ X
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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