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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
! o) s; i2 [6 D1 O' h作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
$ Y; s- }) k# T, h7 S最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,; o% F" U, \0 W( H# m6 I

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  K, z4 D) V1 s) D关于掉单,论坛也有过不少帖子
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1 V* _: o  o3 H/ \' I有出来吐槽的
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! {: g% e+ T! h; P7 \$ B有出来骂人的2 h% B& e3 M3 u

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有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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9 m' i. |2 O7 E: S& o  n3 v: T8 U

- R$ g& r+ Y+ m+ H" F0 H, t因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,
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# h; y% k5 p" G2 n3 }钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,) X: j& Z% @/ q* L+ o, o
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
( ]; A8 A* [9 S4 Q6 @) n根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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$ r4 O* I" ~; d$ \5 a) W: c客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?& F4 T: B4 L/ H" O7 S2 J  j

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; r+ l; B% Q- U; B) t5 l+ g7 ~客服懂自家的支付方式的时效效性和最优化吗?5 v& j- e; t# m% A) J8 w

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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?) O* |: L: f! p, a1 X$ W/ [

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4 p8 L4 Y8 y" D% n8 b8 [& A有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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2 G3 p% x+ a* R还有太多太多,,,
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) l) @9 q5 [* n; [7 G矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,9 G8 o& m6 u& M7 q  \" Z0 _" |0 |
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了3 Q2 u: i9 F  P" m& j' [
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3 c# h! F) \' O. r但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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" l: m, J6 p" S0 [+ }2017   向那些
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! l3 }- [/ E6 D! M9 Z/ d0 S陪着你笑陪着哭
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6 V- A0 N- y' |" q% q陪着诉苦陪吵闹5 u# Y" Y8 [# T0 t6 p
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, t$ d! P5 l2 G( s7 f陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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106#
客服在这个问题上如果能耐心处理肯定能得到好感的
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105#
掉单了遇到这样IU郁闷了。。
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104#
掉单了遇到这样IU郁闷了。。
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103#
遇到掉单特别郁闷只能找客服解决
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女人又是想出来了一篇好文章
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有些客服是会处理的呀,有的只会是耐心等
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掉单客户的心情都是比较急躁的啊
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99#
最怕的就是掉单了,很让人郁闷
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98#
遇到了掉单也是非常的倒霉的
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97#
掉单确实是非常的让人觉得讨厌的啊
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掉单这个问题也是挺无奈的
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annie2016 发表于 2017-1-3 00:231 E8 Y5 n2 ]: r
如果是有信誉的公司,掉单还是可以好好解决的

; }& w# P; w; b. H* K在佳佳家掉单情况直接找在线客服,立即就可以补单了哈
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遇到这样的事情肯定是不开心的了
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女人的话好欣慰呀~在佳琪家遇到掉单的情况找在线客服一定会如实一一解决的哦~祝女人新的一年好运连连,天天盈利哈
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91#
楼主随便写写又有进账了
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:) :( :D :'( :@ :o
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