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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
7 P! V* e/ {  N- W! @作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
8 T2 h. B: R( t/ \: C7 f最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,( M0 A! E& u; r" r: V1 g3 |
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,* |7 G* _9 }5 X. K. H2 I
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# E+ O5 ?/ |8 B0 E0 H. z关于掉单,论坛也有过不少帖子/ o/ K- k# z, O6 Z) B7 V) S
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8 K4 R# X" Y9 _3 D& v. i有出来吐槽的
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有出来骂人的! S) I( O0 S0 u' w5 P& z9 r! e/ I9 T
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有哭成泪人的  k+ {* f" h4 F2 |( r' l

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0 i7 B. w5 P& q4 d) M6 Y! ?/ a* x$ |总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,# C! G: j! {  F% _5 m
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% f9 N+ ?; m# X, {& H6 e  g3 |而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!) z) Z9 W# f- ^3 W
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# x/ E9 l* a1 k: C) ]4 H因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,8 }  G8 f5 G" e3 v3 z, {2 x
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; n( r; c  h9 M5 C% _- j' ?接着,公司站出来了:让我想一想静静,,,- ?( ~6 s7 |6 v( t7 [8 c' e7 S

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3 q; {: Y' R! M& ^9 w钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,4 G% _$ l9 U+ E0 Y/ K
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!+ A& P8 M$ X; s

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/ {: L/ ~  {; Z- A  y根源在哪里?1 ~3 c8 i, A4 G( R4 M* c
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环: ?4 j8 z3 U" h
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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; g7 h9 G" W; R) @8 y( J% q客服懂自家的支付方式的时效效性和最优化吗?; l* s7 Q. N9 ?* y5 |2 J: v: M

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, ?9 z( n6 e0 v3 K客服懂常规问题发生后,正常解决所需时间多久吗?
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2 y1 X- x) b2 {% ^/ i4 q# l联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?7 U1 b& d- Y: D. I/ s1 n% _

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8 |( J/ Q1 O; O5 ^9 ]还有太多太多,,,
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, a' s0 W8 s/ Y5 q: k2 \& F6 s矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,+ n, U% L. l# z9 n% r4 z
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# Y8 ]# f/ B- d/ R3 X9 I$ l8 s打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些
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陪着你笑陪着哭
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$ _  u4 M5 \. v1 L* I陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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