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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
1 [' a! O, S, y作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,, i' ^! ?9 p1 n! r" i6 E2 r9 w8 N
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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2 V6 }2 {0 X S( Y+ X( ^+ P新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,3 {# J6 Z0 D0 U, B5 j
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关于掉单,论坛也有过不少帖子6 ]0 l& c3 l# V; g% _& l
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有出来吐槽的
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有出来骂人的6 ^5 s; X5 w. ]
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1 N( v |$ t$ k e6 f有哭成泪人的: j- c) x9 Z$ O+ ^
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,! I( D' { {6 Y" C
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。0 V; n- q4 T3 A) M5 }5 Y
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,& r& z3 j. q9 y
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接着,公司站出来了:让我想一想静静,,,
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% a2 J" I9 L$ Y/ q0 l钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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~% [% ?* R% p) {4 t8 T还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环+ `! J5 H0 {: m2 {" J3 y
+ {" M4 _+ ?- C) {
" r7 I. b/ P3 M" j6 ~客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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1 {# q9 D$ T: b& ~客服懂自家的支付方式的时效效性和最优化吗?
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1 R' I4 q/ c/ l7 Z' A3 I2 {# a# ]7 u客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?! M$ z: c, z+ Z( I
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?+ J D4 u) n2 |5 d2 ^9 A
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还有太多太多,,,$ \7 G" n: ^7 d& e6 m6 M1 J! x
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了4 ]4 k9 V x; ~+ k/ o( l
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% J. v# Z) [, C8 f- w5 M但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,( x2 b( q4 H6 B; n
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2017 向那些3 |/ s$ ^8 H! Y9 P! ^
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陪着你笑陪着哭4 Y6 p7 K; u$ }% d+ N0 B1 Y3 v
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陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!" K, ^% [ {% e' Q
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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