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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走  t, Z0 ?6 n  y# t1 D- j- ^
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
, [. V  G2 p' U( j& x/ i, W最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子$ H8 d7 b. k: ^  K% v" C

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有出来吐槽的
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0 J+ X# ~0 b5 s; U有出来骂人的
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有哭成泪人的% t' g' \, d3 [; q/ n& q
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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  Y  y; W" ]2 e# P- j4 v2 P而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。) z' m0 E' S- q+ g

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3 `+ \8 O$ `% Q# B8 o9 |  Q然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,1 S- j3 w! }  Y6 A! Z" C0 T( O* a) c
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接着,公司站出来了:让我想一想静静,,,2 F0 I. |0 M, A: B4 a8 k
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8 x! {  o+ ?- }" X钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,  d" T7 e) n; v; |: I
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?5 N* n- i7 ]1 S. P5 E7 ~- d4 ^
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?+ ?% w& ^! A  a/ H6 w9 A* |
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?; t1 E5 u/ b' a- h4 D1 Y
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客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?1 E  N: W! s/ x
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,8 ?0 ?, e" c# A+ e1 H
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! [' g! s1 ?/ D. E3 C6 K矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,& w  B) {, L& |9 L5 ~4 ^, i

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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了& V4 g% K3 l0 O& z2 C

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些
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) h! E* Z8 h% N0 M+ x% d陪着你笑陪着哭
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0 x4 G+ W5 T$ ^& }5 B2 A& E陪着诉苦陪吵闹/ U, @! c0 T1 q5 W: F0 p4 L- j, j

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& o. ^  a4 _) j+ l9 u0 v8 u: o陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!; ^& r8 _3 m  K( c) ?! k) p
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:hug: :victory:
:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
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