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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
$ z, n7 t4 P. w0 A7 O8 V( X# \( P
【会员论坛ID】：iwatch+ O! a0 [4 e2 R, ?/ _$ i
【咨询公司】： 头头
; T& ~0 s7 c4 Z4 `! G, {【咨询内容】：: n$ b& T3 S0 q9 m1 x2 [' _
, I/ F- P* u, w1 u4 S昨天在你家注册了个账号，今天参加活动存了1018。
: l* P. G I. E8 K7 k( R
7 a) x- K1 }) Y中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。$ z5 N. l+ t+ f' F+ Q
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？7 B6 `: y. Q) n
! ~! Q* S+ n, ]
到现在还没回复我的资金的去向，真有这么难？
Y- Q6 J$ a& H6 |2 E& p/ i' {& Y
8 {' z4 u0 j! b/ q帮我追问一下，我转的两笔款去哪里了~ （附截图）5 m0 t0 l4 }" ^- S: |
! W: I5 ]0 f; j$ x1 P4 p6 R( ]! c- J/ f1 p$ a' |% v
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天钢镚 发表于 2017-8-14 19:50
9 v% o! l) b6 r, ~( \5 J$ M% s) n6 B( n7 x大厅不受理咨询客服事宜，以后记得发这边来。我这就去找客服，不过还是建议你找公司在线客服可能回复更快
谢谢~
) o2 o% X E! R5 n6 o/ R3 Z7 Z下午就找了在线客服，一直没能解决，好像很难一样？4 y: h( k% y, h1 {( n5 p
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。. M8 ^/ Z- F W# m7 w* S3 Q
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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* d3 N( p m! L; Z# @现在已经在提款审核中，但是还是没有得到任何解释。
" M: N( A% D# O5 n+ B如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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7 N8 L4 _% C3 h5 f) j当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
7 z* i3 F+ L- q0 e9 E8 l( b
9 ~7 p6 b+ X( I这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。# a {8 G M' V; X
: L# [/ e! ?" S2 }只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55( }& f3 ^1 O: T# _4 w% m' |
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
5 W8 ?: [4 u D# Z- `% c0 Y! s9 f/ Y7 O% M
这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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7 E- W8 V5 O8 @客服妹妹，我最后说一次。
8 W+ b2 B: b' ~昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，8 S8 [ {5 H' w e6 }4 d
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
6 A m: j8 z$ _' d
0 D8 h1 ^9 s$ C4 A6 y6 V- N- M8 L ]然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。' L3 P3 p4 l" `! w a
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
5 x' e. L6 [3 W* Q) D3 O' V
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Q% M; j( `3 L$ i0 p
资金到账了，在线客服真的很不给力。; r: Q" S4 ] [1 \
就评一般吧。 |
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