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很多公司客服打电话水平太差了,我来帮你们纠正下话术,以678娱乐城和贝哥举个实例
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很多公司客服打电话水平太差了,我来帮你们纠正下话术,以678娱乐城和贝哥举个实例。经常接到一些注册过的天策上架公司的客服电话,话术都是千篇一律的,水平很差,让我没任何兴趣想聊下去。一般上来就是:XX先生吗,我是XX娱乐城的客服经理XX,之前您有在我们这边注册过一个账号,您还记得吧,有一段时间没来我们这玩了,想了解下是什么原因(是不是去别家玩了)? 记得差不多是这么说的吧,我什么原因不来关你什么事情对吧。要么就上来推销一些优惠活动,又不是什么很给力的,让人反感。
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. D% Q+ L0 h2 j/ m! m E我就以水王为对象,举个例子吧,这个电话该怎么打,假定678客服是个女的。 你好,请问是贝哥哥吗?(声线要嗲一点) 水王贝哥接到这样的电话,听到这样的声音,和称呼,肯定会继续听下去的,要么说,是,要么是 你是哪里? 确定了是贝哥之后,就继续寒暄。 贝哥哥,真的是你呀,太好了,我是678娱乐城的靓靓,您现在方便接听我的电话吗?(继续嗲下去) 这个时候贝哥只要有时间肯定愿意听下去的,即使没时间也会挤出几分钟时间听一下的。之后客服继续说: 贝哥哥,本来人家也不想打电话过来打扰你的,可是最近公司推出了一项很好的优惠活动,靓靓我不想贝哥哥错过,所以电话就打过来了,请问贝哥哥可否给人家一分钟时间,给你介绍介绍呢? 相信此时贝哥一定会耐住性子听下去的。 这是介绍优惠,如果是玩家很久不来了,就应该这么说:贝哥哥,人家有一段时间没见你来我们家玩了,想问问贝哥哥,是不是我们哪里做的不好了,让你不想来了,可否告诉靓靓呢?贝哥这个时候就会找各种理由搪塞了,什么最近忙啊,没时间啊,你们没有给力活动啊等等。这个时候客服再根据贝哥的回答用各种话术应对,无论是优惠也好,活动也好,想办法把老客户拉回。0 ?. m- l$ I( p* |5 {
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