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[1778] => LOKI
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[seodescription] => 需要菠菜公司解决的问题，请发布到这个版块
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[12BET]
12博提款被审核 要求手持身份证 我邮件发了几十封 客服就说没收到
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在论坛注册的账号 12博提款9000被审核 要求手持身份证照片 我也拍了邮件发了几十封 客服就说没收到
5 I2 E( A9 W" |' n K( o j目前等待中 有经验的老哥过来说一下这种情况有遇到过没
' @1 ]% a4 a3 [6 L; \
) M5 K0 A" r2 N& A* e& W- j1 ]| 而且我是换了3种不同的邮箱 来回发送的 就怕他们屏蔽了 |
4 O7 t( G+ | ?0 C! D0 ?- M |
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楼主你好啊，见客服有在解答你的疑问了，您耐心等待审核通过哦～这边请楼主给予本次咨询一个评价（好评，中评，差评）。 |
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本帖最后由 天策-萌二姐 于 2023-11-8 13:43 编辑 ) Q8 @$ E* e. d0 e* g) \
0 m H' ^* }3 S, `$ h" ^' {' J亲，麻烦您先进行绑定账号后才能给你处理哦～没有绑定客服那边无法查询您的游戏账号哈3 n2 j" @7 o6 I, \! ?
----------------------------------------------------------------------------------------------------------------------
3 n# l3 e8 G/ g9 W* h" z1 S6 f跟进情况更新：2 A* T, E$ i5 Y! h* b
2023-11-8 08:04【版主回复】——版主-萌二姐接受咨询并转达客服
! V- L Z$ B' k2023-11-8 09:09【客服回复】——客服告知会员重新发送电邮，客服有一直和会员跟进情况，会员耐心等待审核结束即可9 e9 t9 Z/ j5 B" G8 n2 N
2023-11-8 13:30【会员评价】——好评结束本次咨询
! ]& R+ T/ V8 L, d( P: m. K4 g8 x K; ^; ^
评价说明：$ P8 s! H. ~" d, a+ C* ?) y: i. t
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理 c% x t' V& O% X# J% _, t. m7 L
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。4 j$ o4 I, L4 d* p
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1 d$ B2 l' v9 P# |% j7 Y已经绑定了 |
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" ^! n; E( Z0 M7 i f9 q你好，这边没有收到您的邮件哦。! v& g& R& H4 t [. }1 l" b0 [
我们这边从来不会要求手持身份证验证。您可查询客服发您的邮件。
( S5 [5 l( u& J! w q! S7 b7 `1 w您只需提供身份证件【正反面即可】. s3 S! g# N4 T3 p. g/ r$ y
) k+ C$ @9 x" E2 }( [8 u$ m
这边可以私发我您发邮件的截图嘛？ |
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! O. ~: I( r: v& M' E( s可以 我要不直接把身份证正反面发给你吧 发邮件你们客服说收不到 |
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12BET客服代表 发表于 2023-11-8 09:09, a0 n n8 X, ~) [2 {
你好，这边没有收到您的邮件哦。% y+ r+ w6 ~' \1 C8 v; ?( s1 t
我们这边从来不会要求手持身份证验证。您可查询客服发您的邮件。& d" J8 r6 M1 m
您只 ...
$ {( c- {! r) G2 K2 z. Y如何私发给你 |
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2 q1 Z- W% I: G6 _$ [: U9 O1 q* I6 Z
我这边不方便接受您的邮件。稍等 我和客服部门确认一下 |
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2 y- ?8 u+ [. n8 u, `) M% J好的 在线等 |
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2 x) Z; J" g. |已经发送了 收到了没 |
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1 |/ S& i6 p& X' P% [
怎么和你私信 |
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* q S' ~$ v8 [; Y: Y我在论坛无法给你发送短消息 只能阅读你发给我的 |
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$ M* ^9 b: V3 X& w' d我的权限不够 |
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7 x# f. J3 }$ X$ Y* r+ n还是没收到哦，我让客服联系您了 |
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6 { C% ]3 _/ E& \! K2 ]3 _因为私信需要贡献值积分哦，每发送一次就会扣的～楼主没有贡献值所以无法发送正常，只能用这边和客服沟通了 |
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1 S' H0 f: q+ u客服说要给我致电沟通 为什么之前提款都不审核 资金充值多了就要审核呢 |
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( K6 ~5 d0 h. N
您好这个与账户资金无关的，5 Z; u, l* i' G! r- R! o
为了客户资金安全及避免洗钱活动: T0 ^' P: {8 F. r' Y, p* f2 m% ^# P
我们一般都是由系统随机抽查的以确保是本人进行游戏
0 `+ ] T8 K5 O$ s3 g3 R这样一来可以减少资金冻结事件
$ |- n+ Q' o; ^# V" z2 L希望您理解及配合 |
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